Senior Change Management Specialist

(Fixed Term) Finance Division

 

Closing Date 2nd October 2021

Job Reference: AG28130

Reverse

 

 

Role Overview

 

The role is based in the Finance Division and is the key role providing change management leadership of the University’s Finance Transformation Programme. This role is key to the delivery of the Finance Transformation Programme.

Role Purpose

The Change Management Specialist will work with sponsors and Teams within the Finance Transformation Programme and its projects to support change initiatives in meeting objectives by increasing employee adoption and usage. This person will focus on the people side of change – including changes to business procedures, processes, systems and technology, job roles and organisation structures. The primary responsibility will be creating and implementing change management strategies and plans (covering communications, training, sponsorship, the role of line managers, and resistance management) that maximise employee adoption and usage and minimize resistance. The Change Management Specialist will work to drive faster

adoption, higher utilisation and greater proficiency of the

changes that impact staff to increase benefit realisation and

the achievement of results and outcomes.

 

Senior Change Management Specialist

University of Cambridge

www.cam.ac.uk

 

Salary:

£42,149- £53,348pa

 

Contract:

2 Year Fixed Term

 

Location:

Cambridge

 

Department:

Finance Division

 

Responsible to:

Head of Finance

Transformation Programme

 

Working pattern:

Full-time

 

 

 

Key responsibilities

 

Change Management Assessment, Strategy, Planning & Measurement  Assess the change impact and complete change management assessments for the

Finance Transformation Programme and its projects project and create a change management strategy.

 Develop and deliver change management strategy and plans, covering communication, sponsorship, support for line managers, training and resistance management.

 Define and measure change management success metrics and monitor change progress, along with tracking and reporting issues.

 Ensure project team members integrate change management activities into their project

plans.

 

Stakeholder advice, support & coaching  Proactively and independently build relationships with senior staff across Colleges,

Departments and Central Services to determine and agree the most appropriate methods to effectively communicate change impact and benefits for staff.

 Manage a wide variety of stakeholders involved in and/or impacting the change project (e.g. Senior Leaders and Line Managers).

 Coordinate efforts with other specialists (e.g. support communication and training efforts).  Provide coaching, guidance, feedback and support, as needed for Sponsors and others

within the project and across the Sponsor Network.

 

Change management approach, education & capacity building  Apply a structured methodology (e.g. Prosci, APMG) and lead change management

activities within the Finance Transformation Programme and its projects.  Support change capability building within the University (e.g. participation in the Change

Management Community of Practice, sharing best practice/experience gained, mentoring

other Change Specialists etc).

Senior Change Management Specialist

University of Cambridge

www.cam.ac.uk

 

 

 

Person specification

University of Cambridge

www.cam.ac.uk

Criteria Description Essential or Desirable

Experience

 

Experience of change management methodology across an organisation (e.g. Prosci, ADKAR, APMG etc).

Experience and knowledge of change management principles and methodologies, (e.g. Change Impact Assessments, Change Readiness activities, and Change Management coaching).

Experience of large-scale cross organisational change initiatives.

Experience of developing and delivering comprehensive approaches to staff communication across a complex organisation.

Some experience in training/instructional design.

D

 

D

 

E

 

E

 

D

Skills

 

Ability to be flexible within a changing environment and responsibilities within the role.

In-depth understanding of how people go through a change, the change process and appropriate tools and techniques to be applied to enable & sustain change.

The ability to quickly build and maintain positive relationships with team-members and stakeholders.

A team player able to work with and through others, working independently as needed.

Understanding of and commitment to the fundamental role that people and culture play in change management.

The ability to serve, motivate and focus a cross-functional team and to foster collaboration among team members.

Excellent communication & listening skills – both written and verbal, combined with the ability to prepare and conduct high impact workshops and presentations.

Ability to create and distribute high-quality digital content.

Good understanding of project management approaches, tools

and phases of project & programme lifecycle.

 

E

 

D

 

E

E

 

E

E

 

E

 

E

E

 

 

Person specification (cont.)

University of Cambridge

www.cam.ac.uk

Criteria Description Essential or Desirable

Qualifications

 

Educated to degree level (preferably with an English or Communications degree) and/ or possess an equivalent professional qualification.

Ideally, formal Change Management qualifications (e.g. APMG Practitioner, PROSCI level or equivalent).

Communications qualification (CIPR etc)

D

 

D

D

Additional requirements

Demonstrable experience in client facing roles and managing suppliers and 3rd parties.

E

 

 

About the Division

It is the responsibility of the Finance Division to manage the financial resources of the University.

The Finance Division promotes good practice in Accounting, Reporting, Planning, Procurement, Taxation, Insurance and Pensions and is also responsible for maintaining the integrity of the accounting records, facilitating financial transactions, establishing best practice and for producing both the statutory accounts and management information to assist in decision making at all levels of the institution.

Our staff promote the effective use of Cambridge's financial resources by providing professional advice across the University and Group entities when appropriate. We supply financial information to the Council and other bodies to enable them to make informed decisions.

 

 

We also ensure Cambridge's financial compliance with the Office for Students (OfS), UKRI, HMRC and other funding and regulatory bodies, in addition to preparing the University's annual statutory financial statements.

The Finance Division has 200 staff spread across three main sites in Cambridge. This role, in the Finance Transformation Programme Team, is based in Greenwich House, Madingley Road.

The Finance Division

University of Cambridge

www.cam.ac.uk

 

 

Tenure and probation

Appointment will be made on a

fixed term basis. Appointment

will be subject to satisfactory

completion of a 6 month

probationary period.

Hours of Work

and Working Pattern

The hours of work for the

position is full-time, working

Monday – Friday. We welcome

applications from individuals

who wish to be considered for

flexible working arrangements.

Pension

You will automatically be

enrolled to become a member

of USS (Universities

Superannuation Scheme) – a

defined benefits pension

scheme. For further information

please visit:

www.pensions.admin.cam.ac.uk

Annual leave

Full time employees are entitled

to annual paid leave of 41 days

inclusive of public holidays.

General information

Pre-employment checks

 

Right to work in the UK

We have a legal responsibility to

ensure that you have the right to

work in the UK before you can

start working for us. If you do

not have the right to work in the

UK already, any offer of

employment we make to you

will be conditional upon you

gaining it.

Health declaration

Once an offer of employment

has been made the successful

candidate will be required to

complete a work health

declaration form.

Qualifications

The person specification for this

position lists qualifications that

are essential and/or desirable.

Please note that if you are

offered the post you will be

asked to provide your relevant

original certificates of these

qualifications.

References - offers of

appointment will be subject to

the receipt of satisfactory

references.

Screening Checks: This role

requires a basic (DBS) Check

and a security check. Any offer

of employment we make to you

will be conditional upon the

satisfactory completion of these

checks; whether an outcome is

satisfactory will be determined

by the University.

Information if you have a

disability

The University welcomes

applications from individuals

with disabilities. We are

committed to ensuring fair

treatment throughout the

recruitment process. We will

make adjustments to enable

applicants to compete to the

best of their ability wherever it is

reasonable to do so and, if

successful, to assist them

during their employment.

Information for disabled

applicants is available at http://

www.admin.cam.ac.uk/offices/

hr/staff/disabled/

 

We encourage you to declare

any disability that you may

have, and any reasonable

adjustments that you may

require, in the section provided

for this purpose in the

application form. This will

enable us to accommodate your

needs throughout the process

as required. However,

applicants and employees may

declare a disability at any time.

 

If you prefer to discuss any

special arrangements

connected with a disability,

please contact, the Department

Administrator, who is

responsible for recruitment to

this position.

 

 

Terms of appointment

University of Cambridge

www.cam.ac.uk

 

 

 

The University of Cambridge is one of

the world’s oldest and most successful

universities. We are a renowned centre

for research, education, and scholarship

that makes a significant contribution to

society. The University is consistently

ranked amongst the top universities in

the world. Our affiliates have won more

Nobel Prizes than any other University.

Our sustained pursuit of academic

excellence is built on a long history of first-

class teaching and research within a

distinctive collegiate system. For eight

centuries our ideas and innovations have

shaped the world. Our principal goal is to

remain one of the world’s leading

universities in an increasingly competitive

global higher education sector. Today the

University of Cambridge is at the centre of a

cluster of over 4,300 businesses employing

58,000 people.

Our capital investment projects include the

West Cambridge site, the North West

Cambridge development and the growth of

the Biomedical Campus in the south of the

city. The North West Cambridge

development includes the opening of a

primary school – the first in the UK to be

managed by a University. So we are deeply

embedded in, and committed to serving, our

local community. These are all conspicuous

signs of a University that is not only

adapting to new needs, but also anticipating

the future.

Reverse logo to go here

University of Cambridge

www.cam.ac.uk

 

Our mission is to contribute to society through

the pursuit of education, learning, and research

at the highest international levels of excellence.

Our core values are:

 freedom of thought and expression; and

 freedom from discrimination.

The University

 

 

The University is one of the world's leading

academic centres. It comprises 150 faculties

and departments, together with a central

administration and other institutions. Our

institutions, museums and collections

are a world-class resource for researchers,

students and members of the public

representing one of the country’s highest

concentrations of internationally important

collections.

The University has an annual income of £2

billion. Research income, won competitively

from the UK Research Councils, the European

Union (EU), major charities and industry,

exceeds £500 million per annum and continues

to grow.

The Colleges and the University remain

committed to admitting the best students

regardless of their background and to investing

considerable resources both in widening

access and financial support. The 31 Colleges

are self-governing, separate legal entities

which appoint their own staff. Many academic

staff are invited to join a College as a Teaching

Fellow, which provides a further social and

intellectual dimension. The Colleges admit

students, provide student accommodation and

deliver small group teaching.

The University awards degrees and its faculties

and departments provide lectures and seminars

for students and determine the syllabi for

teaching and conducting research.

Our instinct for seeking out excellence and

setting up enduring and mutually beneficial

collaborations has led us to establish strategic

partnerships across the globe. Whether it is the

successful Cambridge-Africa Programme

involving universities in Ghana, Uganda and

elsewhere on the African continent; or the close

association with the government of India to

pursue new research in crop science; or the

creation, with Germany’s Max Planck Institutes,

of a Cambridge-based centre for the study of

ethics, human economy and social change –

international partnerships are now an

inextricable part of the University’s make-up.

About us

University of Cambridge

www.cam.ac.uk

 

“Cambridge graduates and researchers have

made – and continue to make – a colossal

contribution to human knowledge and the

understanding of the world around us. Their

work touches on the lives and livelihoods of

everyone from patients diagnosed with life-

threatening diseases, to residents of areas

critically affected by climate change, to

children growing up in conflict zones. It has a

lasting impact on our society, our economy

and our culture: the world is truly a better

place thanks to their efforts.”

 

Stephen Toope, Vice Chancellor 2019

 

 

University of Cambridge

www.cam.ac.uk

Working at Cambridge you will join a

diverse, talented and innovative

community, with more than 18,000

students and over 16,000 staff from all

walks of life and corners of the world.

 

The University continually explores strategies

to attract and retain the best people. It is

committed to supporting its staff to achieve

their best. We are a fair, diverse and inclusive

society and we believe our staff are our

greatest asset. There is strong commitment

to developing institutional leadership and

supporting and encouraging staff

development at all levels.

 

We offer a variety of roles including

academic, research, professional, managerial

and support roles. We also offer extensive

benefits and excellent learning

opportunities within a stimulating working

environment.

 

The University’s estate is undergoing the

most significant transformation in its

history. Cambridge has been able to

create a new science and technology

campus to the west of the city centre,

and is now expanding further to the north

west of Cambridge including investing in

affordable homes for University key

workers and community facilities. Even

with our continued development, the

University remains within walking or

cycling distance across the campus. The

University is a major partner on the

Cambridge Biomedical Campus and we

continue to redevelop our historic city

centre sites demonstrating our

determination to ensure that we can offer

the best facilities and opportunities for

our staff and students.

Working at the University

Equality & diversity

The University has built its excellence on the

diversity of its staff and student community. We

aim to be a leader in fostering equality and

inclusion, and in promoting respect and a sense

of belonging for all. We encourage applications

from all sections of society. All appointments are

made on the basis of merit. We have an Equal

Opportunities Policy, along with a range of

diversity networks for women, black and

minority ethnic and lesbian, gay, bisexual and

transgender staff. More details are available

here: http://www.equality.admin.cam.ac.uk/

 

The University has a bronze Race Equality

Charter aware, with framework for improving the

representation, progression and success of

minority ethnic staff and students within higher

education. Furthermore, the University’s Athena

SWAN award recognises and celebrates good

practice in recruiting, retaining and promoting

women.

 

 

University of Cambridge

www.cam.ac.uk

Living in Cambridge Cambridge is rich in cultural diversity.

From beautiful University and College

buildings, museums and art galleries,

quaint gardens and punts on the River

Cam, to a vibrant restaurant and café

scene, our employees are surrounded by

the wonderful features of this unique city.

You can find a wide-range of high street shops

and 3 shopping centres, with independent

alternatives at the historic market and nestled

within the passageways in the city centre. You

will find a cinema, bowling alley, a nightclub

and various live performances At the

Cambridge Leisure Park, with further

entertainment options at the Corn Exchange,

Arts Theatre and the ADC Theatre. Further

information can be found on the Visit

Cambridge website.

 

If you prefer the faster pace of life, London is a

45 minute train journey away. For those

travelling from overseas, Stansted Airport is

just 45 minutes away and Heathrow Airport

under 2 hours away. The University is a short

distance from a host of other attractions such

as Ely Cathedral, Newmarket Races and

various wildlife parks and stately homes.

Cambridge is also within easy reach of the

beautiful Broads and coastlines of Norfolk and

Suffolk.

 

Relocation Support

The University recognises the importance of

helping individuals to move and settle into a

new area. We provide support and guidance

to those relocating internationally or

domestically to take up a post at the University

of Cambridge, liaising with other University

offices and selected partners to ensure

comprehensive relocation support is available.

This includes: accommodation, childcare,

schools, banking, immigration and transport. If

you would like further information, please visit

https://www.accommodation.cam.ac.uk/. The

Shared Equity Scheme and the

Reimbursement of Relocation Expenses

Scheme provide financial assistance to

qualifying new members of staff with the costs

of relocating to Cambridge.

 

 

Accommodation Service

The University Accommodation Service

helps staff, students and visiting scholars

who are affiliated to the University in their

search for suitable accommodation in

Cambridge. The dedicated

accommodation team can provide access

to a wide range of University-owned

furnished and unfurnished properties, and

has a database of private sector

accommodation available for short and

long-term lets. For further information and

to register with this free service please

visit https://

www.accommodation.cam.ac.uk/

 

 

What Cambridge can offer

We offer a comprehensive reward

package to attract, motivate and retain

high performing staff at all levels and in

all areas of work.

The University offers a wide range of

competitive benefits, from family leave

entitlement, to shopping and travel

discount schemes. Our generous annual

leave package contributes to the positive

wellbeing of our University employees.

Sabbatical leave enables academics to

focus on research and scholarship, whilst

still maintaining their full salary. The

University also has a career break scheme

for academic and academic-related staff,

with additional flexible working policies for

all other staff.

 

Pay and benefits

The University salary structure includes

automatic service-related pay progression

in many of its grades and an annual cost of

living increase. In addition to this,

employees are rewarded for outstanding

contribution through a number of regular

pay progression schemes. The University

offers attractive pensions schemes for

employees, with an additional benefit of a

salary exchange arrangement providing

tax and national insurance savings. Payroll

giving is also a simple, tax-efficient way

for employees to make monthly donations

to charity.

 

CAMbens employee benefits

We offer a CAMbens scheme for University

employees, providing access to online and in

-store shopping discounts and cashback.

With more than 2,000 participating retailers,

employees can save money on a wide range

of household expenses, from groceries

and clothes, to holidays and insurance and

much more. A range of local discounts are

also available, helping employees to save

money whilst also supporting local

Cambridge businesses and a CAMbens

Cycle to Work salary sacrifice scheme is also

available, which enables employees to save

money on transport costs. A 10% discount

rate on the purchase of train season tickets,

bulk buy tickets and an interest free travel to

work loan are also available for staff of the

University.

 

University of Cambridge

www.cam.ac.uk

 

 

Family-friendly policies

The University recognises the importance of

supporting its staff. We have a range of family-

friendly policies to aid employees’ work-life

balance including a generous maternity, adoption

and shared parental leave entitlement of 18

weeks full pay and emergency family care

support via My Family Care.

 

Other family-friendly support includes:

Our highly regarded workplace nurseries, a

childcare salary exchange scheme and a high

quality holiday Playscheme may be available to

help support University employees with caring

responsibilities (subject to demand and qualifying

criteria). Further childcare information can be

found here:

https://www.childcare.admin.cam.ac.uk/

 

The Newcomers and Visiting Scholars Group is

an organisation within the University run by

volunteers whose aim is to help newly arrived

wives, husbands, partners and families of Visiting

Scholars and members of the University to settle

in Cambridge and give them an opportunity to

meet local people. The Office of Postdoctoral

Affairs supports the postdoctoral community

within Cambridge. Further details are available

here: https://www.opda.cam.ac.uk/

 

 

 

 

 

 

 

 

 

 

 

 

Your wellbeing

The University’s Sport Centre, Counselling

Services and Occupational Health are just some

of the support services available to University

employees to promote their physical and mental

wellbeing. There are many societies in

Cambridge catering for almost every taste and

interest. Whether you want to take part in a sport,

participate in music or drama, pursue a hobby, or

join a political group, you will almost certainly find

that a society exists for this purpose. The

University also hosts the Cambridge Science

Festival and Cambridge Festival of Ideas, as well

as Open Cambridge weekend, which together

attract over 50,000 visitors per year. The festivals

are a great opportunity to get your first taste of

public engagement, through volunteering,

supporting hands-on activities or proposing a talk.

 

Development opportunities

We support new employees to settle in through

various activities. The encouragement of career

development for all staff is one of the University's

values and we put this into practice through

various services and initiatives. Our Personal and

Professional Development Department provides

development opportunities and courses for all

University employees. These include face-to-face

sessions, online learning modules and webinars.

Employees may also apply for financial support to

undertake training that will lead to a qualification.

We offer reduced staff fees for University of

Cambridge graduate courses and the opportunity

to attend lectures and seminars held by

University departments and institutions. The

CareerStart@Cam programme also supports

employees in assistant staff roles who do not hold

higher education qualifications to develop their

skills, experience and qualifications.

University of Cambridge

www.cam.ac.uk

What Cambridge can offer

 

 

Reverse logo to go here

Reverse logo to go here CAMBRIDGE UNIVERSITY OF

 

How to apply Applications should be submitted online via the University of

Cambridge jobs page www.jobs.cam.ac.uk by clicking “Apply

online” in the job advert. You will need an email

address to register for our online system.

 

Conversations about flexible working are encouraged at the

University of Cambridge. Please feel free to discuss flexibility

prior to applying (using the contact information below) or at

interview if your application is successful.

 

Informal enquiries are welcomed and should be directed to:

Mark Rowland, Head of Delivery Management Office:

Mark.Rowland@uis.cam.ac.uk

If you have any queries regarding the application process

please contact Finance Division Recruitment at:

Finhr_recruitment@admin.cam.ac.uk

 

The closing date for applications is: 2nd October 2021.

 

The interviews will be held in the week commencing 11th

October 2021.

 

 

JOB DESCRIPTION

Post Procurement Fraud Specialist

Pay band Band 7

Location London, Coventry or Newcastle

JOB SUMMARY

The NHS Counter Fraud Authority (NHSCFA) is the National body responsible all for matters relating to the prevention, detection and investigation of economic crime across the NHS. Aligned to the DH Health Group Counter Fraud strategy, the NHSCFA acts as the principal lead for the NHS and wider health group in counter fraud intelligence work. Working to Government and Cabinet office standards, the NHSCFA Chief Executive, with the Authority Chair and Board will deliver cross system counter fraud capability to produce intelligence on fraud risks impacting upon or threatening the NHS and wider health group; and enable pro-active fraud detection to drive improvements to all aspects of counter fraud work across the NHS.

The post holder will report to the Fraud Prevention Lead responsible for procurement work and be responsible for ensuring that the procurement, contracting and materials management functions are highly visible and actively support the delivery of services across the organisation. They will support and lead contract negotiations as well as monitor performance both as a provider and a commissioner of services.

The post holder will be responsible for developing robust systems of contract performance management that enables activity and quality indicators to be specified, measured and monitored, and that appropriate management action is taken to ensure the effective delivery of services that represent value for money without compromising quality of care.

The post holder will be responsible for providing specialist input into the NHSCFA’s strategic project on identifying, preventing and detecting fraud vulnerabilities within NHS finance and procurement systems. This work will involve analysing outcomes of data from the national exercises, identifying trends and outliers, working with project team members to draft a report of outcomes, including recommendations for action by NHS organisations.

To develop a reporting, monitoring and contract performance framework and process that informs, assures, and contributes towards strategies and plans, for commissioners, internal customers, management and the Board.

To establish consistent standards and procedures for contracting and performance management with appropriate use of national data sets.

Prepares and completes returns ensuring work is completed in time with financial timescales and legal requirements, interpreting these where necessary.

Support the Finance Department in the preparation and completion of statutory NHS returns within predetermined timescales and legal requirements and interpreting these as required.

The post will be responsible for line management of the contracts performance team incorporating the Contracts Performance Accountant and the Procurement Manager.

WORKING RELATIONSHIPS Accountable to: Fraud Prevention Lead

Liaises with: All area of Leadership team

 

 

NHSCFA staff at all levels Procurement Fraud Project Team

NOTE The duties and responsibilities outlined below are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform. This job description may be subject to change in the light of experience and circumstances and after discussion with the post holder. The post holder will be expected to carry out their responsibilities with full and due regards to organisational policies, procedures and negotiated agreements including Equal Opportunities and Health and Safety. Furthermore, the post holder will carry out duties in accordance with the Data Protection Act, Human Rights legislation and comply with all measures to protect the confidentiality of information. The post holder will ensure continued professional development in the areas relevant to the post. The post holder will undertake such other duties as may be required commensurate with grade and experience.

 

 

PERSON SPECIFICATION

ATTRIBUTES ESSENTIAL CRITERIA DESIRABLE CRITERIA

BY

QUALIFICATIONS (proof required)

Degree (or equivalent) Chartered Institute of Purchasing and Supply (CIPS) (or equivalent)

PRINCE2 Qualification

Application / Interview

EXPERIENCE

Experience of working at a senior level within a large organisation Significant experience within NHS function. Awareness of EU Procurement legislation and its application

Extensive staff management experience and knowledge of management and leadership practices.

Experience of delivering complex projects in a public service environment.

Experience of providing clear, evidence based balanced advice and guidance at management level.

Application / Interview

SPECIALIST KNOWLEDGE

Understanding of NHS targets, and the processes through which they are delivered Knowledge of computerised procurement systems and tenders system Awareness of future developments in the market for Healthcare Good working knowledge of NHS Procurement Systems Knowledge of and ability to apply and advise others of NHSCFA/NHS standing financial instructions, scheme of delegations and other procurement and contracting regulations and procedures

Application / Interview

APTITUDES

Able to communicate internally with various levels of management and externally with statutory organisations. Ability to communicate with partner organisations. Ability to communicate effectively with customers and suppliers, with regards to complex issues Excellent organisation skills and a logical approach to problem solving Good analytical and decision making skills

Strong management and leadership skills Able to plan and prioritise own and others workloads over extended periods Self motivated and able to work individually or as part of a team Ability to deliver to tight timescales under pressure Ability to respond quickly to changes in work priorities at short notice

Application / Interview

 

 

Demonstrable ability in an analytical approach to identifying problems and developing real and practical solutions.

Exceptional verbal communication and presentation skills

Excellent negotiation and influencing skills

IT literacy with knowledge of generic software packages.

Demonstrable understanding and track record in promoting equal opportunities and diversity.

Excellent written communication skills and experience of drafting a range of material for a variety of audiences.

Ability to relate to all levels of engagement through excellent interpersonal skills and behaviours.

DISPOSITION

An ability to tackle a number of diverse tasks and to be able to prioritise work accordingly whilst working to tight deadlines.

A forward thinking attitude to identify high level research opportunities and use initiative in the development of project-based work.

Considerable personal initiative and can demonstrate an ability to work with a high degree of autonomy and as part of a team.

Demonstrable experience in all areas

Application / Interview

PERFORMANCE CRITERIA Duties and Responsibilities

Communication and Working Relationships  Working closely with colleagues on the implementation of NHSCFA organisational strategic

objectives within a legal framework, this will at times include Leadership Team and project teams.

 Provide and receive highly complex communications to suppliers and contractors, local NHS organisations, collaborative organisations, NHS Commercial Solutions, Government Procurement Service, NHS Supply Chain and the Department of Health and Social Care.

 To take a lead role in meetings with providers and commissioners and to advise of progress and possible barriers to contract success, analysing complex information, negotiating solutions and determining the level of risk to the successful implementation of the contract portfolio

 Provide advice on highly complex financial and corporate issues to a large group of non-financial managers. Assisting where necessary to identify ways of creating potentially contentious procurement cost savings and helping drive these forward necessitating the use of persuasive and negotiating skills to build co-operation among potentially resistant/antagonistic groups of managers.

 To be capable of influencing decisions, and gain the support of service leads through highly developed negotiating and persuasive skills. This may include instances where there are existing barriers to change

 

 

 The post holder will be required to regularly receive and provide routine and complex information including financial and procurement regulations received by other NHS members of staff/colleagues to a wide range of NHSCFA personnel including those at a senior level; maintaining good working relationships with all staff members encountered. Adhering to Confidentiality Policy and procedure throughout.

Planning and Organisation

 To develop a performance framework for the regular review of contracts and Service Level Agreements within the post holders portfolio, leading on the negotiation and monitoring processes necessary to ensure compliance and effectiveness of the contract.

 To support the NHSCFA in forecasting its future financial position and develop its annual business plans, adjusting plans where necessary.

 To maintain up to date knowledge of national policy in respect of contracting for health and social care services

 The post-holder will be required to contribute to the NHSCFA’s medium term financial strategy, in particular advising on specific business issues needed to meet the overall service objective of their directorate(s). As appropriate, attend corporate meetings as a representative of the finance function.

 Organising own work using a project-based approach.

 Responding to changing priorities and make decisions to successfully deliver on organisational and work objectives.

Responsibility for Judgement and Analysis

 Analyses highly complex problems relating to business case production and analysis: multiplicity of targets/ objectives and makes judgements regarding allocation of finances and makes judgements on financial decisions and financial risk where there is no precedent and where opinions may conflict.

 To have a clear understanding of DH national policy with regard to procurement, interpreting and advising on the implications of the procurement framework as defined in the NHS Operating Framework

 Knowledge of local NHS structure and contacts.

Responsibility for providing expertise analysis and input to NHSCFA specialist projects

 Collaborates with NHSCFA project leads on national exercises on procurement fraud

 Analyses complex data relating NHSCFA’s national exercises, provides analysis and judgement on fraud risk vulnerabilities within the NHS procurement spend.

 Provides input into drafting of NHSCFA’s outcome reports on procurement fraud vulnerability exercises for Board, Exec, SMT.

 Provides input into collation NHSCFA recommendations on preventing fraud in procurement.

 Assist in the development of guidance, training materials and presentation material for the health sector on the prevention and detection of fraud within NHS finance and procurement processes.

 

 

Policy, Service, Research, Innovation and Improvement

 To be responsible for the development and improvement of procedures, systems and processes, in conjunction with the National NHS Manual of Accounts and Standing Financial Instructions/Standing Financial Orders.

• To highlight areas of risk to the organisation with regard to the performance of contracts and service level agreements and to design and implement action plans to ensure that contracts are delivered within their financial and quality parameters.

 The post-holder will be responsible for ensuring that Senior Managers are made aware of any changes to reporting requirements arising from contractual arrangements and advising the management team on the appropriate course of action.

 To support the development of the organisation’s procurement policy within the budgeting and business planning processes of the NHSCFA to ensure resources are managed as effectively and as efficiently as possible.

 The post-holder will support the department in the development and improvement of procedures, systems and processes, in conjunction with the National NHS Manual of Accounts and Standing Financial Instructions/Standing Financial Orders.

Responsibility for Finance, Equipment and Other Resources

 Develop and monitor procurement savings targets of the NHSCFA, providing financial advice as required including some responsibility for selecting suppliers and authorising significant purchases in the course of project planning procurement savings plans.

Information Resources and Administrative Duties

 Utilise specialist knowledge to contribute to the development of information systems appropriate for the performance monitoring and management of contracts and service level agreements.

Responsibility for Research and Development

 Undertake audits or surveys in relation to own work area

 The post-holder will assist in the development of an effective procurement policy, strategy and structure for the NHSCFA.

Freedom to Act

 The post holder will have the autonomy to make appropriate recommendations and judgment on financial risks where there is no precedent and other opinions may conflict.

 To lead on the negotiation, implementation and performance management of the contracts and service level agreements.

 Responsible for the development and implementation of appropriate steps (developmental and remedial) to ensure contract compliance.

 

 

Values and Behaviours

 The post holder will act in accordance with NHSCFA’s values and behaviours framework; lead work programmes and personally take direct responsibility for decisions in relation to own areas of work in a timely manner.

 The post holder will ensure 100% accuracy of expenses claims and timesheet activity.

 

 

 

Section 1 – Business Intelligence Lead – v0.2 – indicative B8a - Aug 2021 Page 1 of 7

JD Template v0.4 – Jan 2021

 

JOB DESCRIPTION

 

(A) Job Details Job Title Business Intelligence Lead AfC Band Indicative band 8a

Hours of Work 37.5 Base TBC

Department Informatics Directorate IM&T

 

(B) Job Summary

The Business Intelligence lead will line manage the advanced analyst and will support the Head of Business Intelligence in providing proactive business intelligence information to the organisation Specifically, this role will lead on the development and maintenance of analytical data sets to inform the Trust’s Board. This will include the delivery and explanations of scenario planning, performance monitoring and analytical insights. In this role the candidate will write robust operational and strategic plans for the Trust, using Business Intelligence to inform decisions. This will include advising change scenarios that will impact on patient care. Providing specialist advice and guidance on statistical matters including the development and analysis of health-related data sets that can be used for performance planning. The Business intelligence lead will deliver highly complex and sensitive information to large groups of senior managers in presentation form. They will also be responsible for leading mange analytical projects and ensuring deadlines are achieved. Liaising with departmental leads across the organisation is key to enable the best technologies are available to the Trusts board for performance monitoring.

 

(C) Key Working Relationships Internal

CIO COO Chief Exec Board members Head of Business Intelligence Head of Information and Analytics IM&T Managers Development manager Clinical Staff at EEAST AOC Managers PMO team Operational managers

External

Community, Urgent & Primary Care Colleagues Commissioners NHSEI colleagues Peers in other Ambulance Trusts Supplier contacts for relevant systems Wider healthcare and voluntary sector colleagues.

 

 

 

 

 

 

Section 1 – Business Intelligence Lead – v0.2 – indicative B8a - Aug 2021 Page 2 of 7

JD Template v0.4 – Jan 2021

 

(D) Key Working Responsibilities 1. Working arrangements

1.1 To be the technical expert for analytical and statistical research for the Integrated board report. 1.2 To be able to gather requirements successfully. 1.3 To be competent to work within the wider Informatics team but solely focus on projects as the

only technical lead. 1.4 Report directly to Head of Business Intelligence. 1.5 Have advance keyboard skills and the ability to focus for long periods of time. 1.6 Responsible for office equipment and devices as well as licenses required for technical tools. 1.7 Desk based role. 1.8 Regular meeting attendance will be required in this role. 2. Organisational

2.1 Through all aspects of managerial and personal behaviour, demonstrably uphold and maintain

Trust values. 2.2 Lead by example, to provide direction and support, to ensure that the Vision and Values of the

Trust are publicised, understood and modelled by all within the Trust.

2.3 To provide analytical support to Operational localities and other departments with support

on benchmarking and market intelligence data which can be used in the production of successful business cases for service development opportunities.

2.4 Ensure reporting mechanisms and robust databases are in place to support Trust officers

and the Board on all aspects of performance management against NHS Plan targets as an aid to decision making.

2.5 Undertake Ad Hoc performance management analysis as and when required. 2.6 Produce monitoring datasets for performance review meetings with external agencies. 2.7 Be the Trusts technical expert in the Integrated board report, responsible for the collation

and submission of this dataset. 2.8 Understand the national metrics which the organisation is required to report against

Ambulance Quality Indicators)

 

 

 

Section 1 – Business Intelligence Lead – v0.2 – indicative B8a - Aug 2021 Page 3 of 7

JD Template v0.4 – Jan 2021

2.9 Take responsibility for own personal development and engage in appropriate learning

interventions and activities, and the development requirements of first contact practitioners, portfolio requirements and clinical supervision.

2.10 Develop and employ a shared leadership approach. Seek regular feedback from colleagues to

enable self-awareness of personal impact and effectiveness. 3. Communication

3.1 Liaise with multi-disciplinary teams across organisational boundaries. 3.2 Ensure effective communication with other disciplines and organisations. 3.3 Using mentorship, coaching and critical review processes, evaluate own and others

performance in line with Trust’s policy. 3.4 Be the responsible leader to present the board report to a large executive meeting with internal

and external stakeholder. 3.5 Provide your own conclusions and suggested improvements to large groups of senior leaders

based on your complex analysis. Providing evidence to back up your recommendations. 3.6 Be competent at delivering potentially contentious information to senior leaders and

customers. 3.7 Be able to think on your feet when asked difficult questions. 3.8 Able to explain complex statistical matters in simple terms to large groups of non-technical

professionals. 3.9 Demonstrated ability to communicate effectively with departments on complex data sets

including confidential information.

 

3.10 Communicate with executive stakeholders on a regular basis, supporting the future implementation of the IT solutions, ensuring that the solutions are value for money, and are interoperable with other organisational data systems.

 

4. Managerial

4.1 Responsible for the day-to-day line management of the Business Intelligence advanced

analyst. 4.2 Responsible for the development of the business plan and policies to produce the Integrated

Board report. 4.3 In depth understanding of analytical methodologies and the ability to explain these to

stakeholders. 4.4 In depth understanding of the responsibility of handling patient data.

 

 

 

Section 1 – Business Intelligence Lead – v0.2 – indicative B8a - Aug 2021 Page 4 of 7

JD Template v0.4 – Jan 2021

4.5 Effective Budget management for work area. 4.6 Responsible for time management and delivery of projects within agreed timelines. 4.7 Responsible for producing and holding managers to account on personal improvement plans. 4.8 Good time keeping and flexible for working arrangements to meet the organisational needs. 4.9 Regular research and development requirement to ensure you are always aware of latest

technologies that would benefits the organisational requirements. 4.10 In depth specialist knowledge of analytical models used across the NHS acquired through

education and relevant experience. 4.11 Responsible for the delivery of the specialist technical training programme to other

departments to submit their statistical figures. 4.12 Responsible for the development of the tool to receive information from across other

departments and directorates to enable the self-service reporting to stakeholders. 4.13 Responsible manager for dealing with problems accessing and using statistical tools that have

been produces within this role. 4.14 Extensive concentration period will occur during reporting writing periods. 4.15 Clear understanding of project management and delivery techniques to be able to lead and

deliver on multiple projects. 4.16 Responsible for ensuring the Trusts strategy is achieved inline with the Informatics timelines.

4.17 Lead the creation of local, regional and national briefings including board packs, briefing notes and executive updates.

 

(E) General Expectations DBS Checks and the Rehabilitation of Offenders Act: Posts which involve regular contact with vulnerable adults and/or children are exempt from the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act (Exemption Order) 1975. Appointment to this role will be subject to a DBS check through the Disclosure and Barring Service, at the appropriate level, which is deemed satisfactory to the Trust. The Trust will ask the successful applicant to provide the Disclosure and Barring Service certificate prior to commencement in post. Failure to do so may lead to the conditional offer of employment being withdrawn. Posts that are exempt from the Rehabilitation of Offenders Act 1974, failure to inform the Trust of any

convictions, cautions, reprimands or warnings, during the course of your employment, you may be liable to disciplinary action under the Trust’s Disciplinary Policy, such action may include dismissal. Flexibility: May be required to work at any of the Trust’s sites in line with service needs. Infection Prevention and Control: All Trust employees have duties under the “Health and safety at

Work etc. Act 1974” which have a bearing on the prevention and control of infection in particular: Staff

 

 

 

Section 1 – Business Intelligence Lead – v0.2 – indicative B8a - Aug 2021 Page 5 of 7

JD Template v0.4 – Jan 2021

are expected to understand their responsibilities as outlined in the Infection Prevention and Control Policy and related guidelines, comply with all stated systems and maintain their knowledge of infection prevention and control relative to their role. Confidentiality, Data Protection, Freedom of Information and Computer Misuse:

The information being handled by employees of EEAST is strictly confidential. Failure to respect the confidential nature of this information will render the employee subject to disciplinary action, including possible dismissal. This could also constitute a criminal offence. It is the duty of all employees to uphold the principles of the Data Protection Act 2018, the NHS Confidentiality Code of Conduct, Caldicott principles and the terms of the employment contract. All staff must safeguard the handling of information held in both computerised and manual filing systems and it is the employee’s responsibility to ensure all records are accurate and up to date, and that errors are corrected or notified as appropriate. All staff must be aware of their responsibilities under the Freedom of Information Act 2000 and must comply with and keep up to date with Trust policies and legislation on confidentiality, data protection, freedom of information and computer misuse. Communication: All staff should be able to communicate effectively with people who use services

and other staff, to ensure that the care, treatment and support of people who use services is not compromised. Health, Safety, Security and risk management: All staff are required to adhere to and act

consistently with all relevant health and safety legislation and Trust policies and procedures in order to ensure that their own and the health, safety and security of others is maintained. This will include identifying and reporting all risks to health and safety, security of equipment and property, use of necessary safety devices and protective clothing and the achievement of the Trust’s objectives in accordance with the Trust’s risk management strategy and policies. Major Incident: In the event of a major incident or civil unrest or other potential large scale service

disruptions (e.g., Pandemic) all East of England Ambulance Service NHS Trust employees will be expected to report for duty on notification. All employees are also expected to play an active part in preparation for a major incident, civil unrest or other potential large scale service disruptions (e.g., Pandemic) and to undertake training as necessary. Business Continuity: All AfC Band 7 post holders and above, are required to ensure that the

business continuity management system requirements under their area of responsibility are fully embedded into day-to-day business processes and that the necessary resources are available. Post holders should promote continual improvement of the Trust’s business continuity management system. This includes communicating the importance of effective business management to their team(s) and direct and support others to contribute to the effectiveness of business continuity. Promote continual improvement of the Trusts business continuity management system. Equality and Diversity: Actively promote the Trust’s commitment to equality and diversity by treating

all patients, colleagues and visitors with dignity and respect and comply with related policies including Equal Opportunities Policy, Dignity at Work Policy, Recruitment and Selection Policy etc. Mandatory, job-related training and CPD: Take a proactive approach to own personal development in order to ensure that skills set is aligned to the demands of the role as it evolves and develops to meet the organisation’s changing needs. This will include full participation in a compassionate conversation and identifying any reasonable adjustments you may need for learning at the earliest opportunity.

 

 

 

Section 1 – Business Intelligence Lead – v0.2 – indicative B8a - Aug 2021 Page 6 of 7

JD Template v0.4 – Jan 2021

Safeguarding children and vulnerable adults: All employees have a responsibility for protecting, safeguarding and promoting the welfare of children and vulnerable adults. Further information about the Trust commitment to this and your responsibilities can be sought from the Trust’s Child Protection Leads. No Smoking Policy: East of England Ambulance Service NHS Trust is a no smoking Trust, and all

staff must comply with the Trust’s no smoking policy. Data Quality: It is the responsibility of all employees to ensure data is of a high-quality standard, in

order to support the Trust in providing a quality service. Data must be accurate, valid, reliable, timely, relevant and complete. For further information on the Trust’s commitment to this, please refer to the Trust’s Data Quality Policy. Standards of Business Conduct: It is the responsibility of all employees to conduct all business in an honest and ethical manner. The Trust is committed to acting with integrity in all its dealings and relationships and to implementing effective systems to prevent bribery. The Trust will uphold all laws relevant to countering bribery and corruption, including the Bribery Act 2010, in every aspect of its conduct, including its dealings with public and private sector organisations and the delivery of treatment and care to patients. Following the implementation of the Bribery Act 2010, all employees should be aware that if they accept or offer any financial or other advantage, with the intention or knowledge that this is received in order to induce or reward the improper performance of their duties or offered to induce or reward the performance of another person’s duties, they may be guilty of an offence under the Bribery Act 2010. For further information on the Trust’s commitment to this, please refer to the Trust’s Anti-Bribery Policy. Sustainable Development: EEAST is committed to delivering its services in a more sustainable way,

encouraging staff and patients to make sustainable lifestyle choices through awareness campaigns and working with local communities. All employees have a responsibility to ensure the Trust achieves its high standard of sustainable development, and have positive impacts on health, expenditure, efficiency and equality across the six counties of the Eastern region in which it operates.

 

 

(F) Structure Chart