Technical Business Analyst (Automation Programme)

Duration: 7-8 Months

Location: Warwickshire & remote (hybrid role)

Rate: £500 per day

IR35 Status: Outside

Start: ASAP

Project Overview:

A Technical Business Analyst is required for our public sector client who possesses previous experience of Blue Prism RPA, as you will be working on a specific project which is to enhance the clients Automation/RPA programme.

As the Technical Business Analyst you will be required to scope out opportunities for further automation opportunities within the business, produce associated design and benefits information and also support with testing as required.  As the Technical Business Analyst you will be required to take the initiative and possess Blue Prism RPA, together with Power Platform or Agentic AI tooling is preferred.

You will undertake discovery activity, facilitate workshops, engage with operational and corporate stakeholders and document current and future state processes, assess automation suitability and produce high quality artefacts that enable prioritised and controlled delivery.

For this role you will be required to attend the client's site in Warwickshire one day per week as there will be significant stakeholder engagement required from the business for this role.

Key Skills & Experience include:

Business analysis and process modelling experience, including AS-IS and TO-BE mapping using recognised process standards such as BPMN.

Experience facilitating discovery workshops, process walk-throughs and requirements sessions with operational and technical stakeholders.

Understanding of RPA, Power Platform, Agentic AI delivery lifecycles, automation suitability assessment and development handover requirements.

Ability to produce high-quality documentation suitable for governance, audit, development, testing and operational handover.

Experience in requirements engineering, gap analysis, benefits definition and traceability.

Awareness of Power Platform, RPA, Agentic AI tooling, system integration considerations, data handling, exception management and support requirements.

Strong stakeholder engagement skills, with the ability to translate technical concepts into clear business language.

Any knowledge of policing, public sector governance, information management and compliance considerations is highly desirable

The purpose of this engagement is to enhance the Automation programme by establishing a clear, evidence-based view of automation opportunities and by providing the analysis, documentation, facilitation and delivery readiness support required to progress suitable processes through the automation lifecycle.

This will include:

Build a robust pipeline of automation opportunities aligned to client priorities and operational demand.

Create consistent standards for process discovery, assessment, documentation and prioritisation.

Improve the quality of requirements and process definition available to developers and delivery teams.

Support stakeholder understanding of Automation, including what makes a process suitable or unsuitable for automation.

Strengthen governance, traceability and benefits realisation across the Automation portfolio.

Support transition from opportunity identification into development, testing, deployment and continuous improvement.

If this role is of interest please email your CV to: joanne.stanley@certes.co.uk

Cloud Data Platform Specialist

Duration:  6 Months

Location: Hybrid (predominantly remote working with just the occasional travel to the client site in South Wales as required)

Rate: £500 - £600 per day

IR35 Status: Inside

Start: ASAP

We require a Cloud Data Platform Specialist for our public sector client who are migrating from on prem to Azure Cloud.

You will need to possess the following skills and experience:

Microsoft Databricks

Fabric

Azure data factory
Azure data lake
Azure SQL
Power BI

Please be advised for this role we are looking for the candidate to possess platform administration capabilities re the above skills (Not data science specialist); hence this role will be from an operations perspective.

Also required is experience of integration platforms, ideally Salesforce MuleSoft.

Also experience of working within a controlled environment using Azure DevOps and infrastructure as code, ideally terraform is required.

If this role is of interest please email your CV to: joanne.stanley@certes.co.uk

Azure Cloud Architect

Duration: 6 Months

Rate: £700 - £800 per day (Negotiable)

Location: Hybrid (predominantly remote working with just the occasional travel to the client site in South Wales as required)

IR35 Status: Inside

Start: ASAP

An Azure Cloud Architect is required for our public sector Client who are migrating from on prem to Azure Cloud. You will require experience of the Microsoft Cloud Adoption Framework.

Also to possess experience of Infrastructure as Code - ideally Terraform together with experience of DevOps in deployment of artifacts within the Cloud is required.

The clients cloud platform is almost exclusively Azure so that is the priority, however any AWS experience would not go amiss.

If this role is interest please email your CV to: joanne.stanley@certes.co.uk

Business Partner (Commercial & Procurement)

Duration: 6 Months

Location: London & remote (hybrid)

Rate: £790 per day

IR35 Status: Inside

Start:  ASAP

Role Overview:

A Business Partner is required for our Government Client to work in their Digital Centre department which joins up digital and commercial experts to deliver projects. You will act as a key relationship holder driving forward a priority programme with cross-government impacts.  You will be part of a multidisciplinary team of commercial, technology and delivery experts from various home organisations working as one team and as such will be a specialist in all things technical commercial, lead by example for their role model of digital commercial centre.  As the Business Partner you will possess strong commercial and procurement strategy experience together with demonstrable knowledge in the technical commercial landscape.

Essential Skills & Experience required:

CIPS commercial qualifications  - *essential*

Strong commercial acumen is essential, particularly experience in commercial strategy and procurement. The role requires a focus on digital technologies from a commercial standpoint.

Desirable experience includes negotiating and working with major cloud providers. The environment is fast‑paced and often ambiguous, requiring someone who is proactive, a self‑starter and comfortable working to tight deadlines. 

Excellent stakeholder management at all levels, with the ability to translate complex technical requirements for non‑technical audiences and vice versa.

Must possess a solid understanding of procurement regulations and commercial policy is required.

This role involves working on a high priority first of its kind programme;this is a senior role and as the Business Partner you will possess previous experience of working on large procurement/large scale projects and be able to evidence/demonstrate what you have achieved commercially.

Candidates who possess a mixture of public and private sector experience would be preferred and you need to have previous experience of managing the end to end procurement and the procurement lifecycle.

Experience in higher leadership management is also required and you will be part of a team size of approximately 25.

Duties include:

Develop and maintain relationships with stakeholders across the allocated departmental area, in effect acting as an account manager for their allocated client areas and their primary point of contact for their Digital Commercial Centre of Excellence.

Work with teams in your assigned areas to engage early and gather their input and requirements to shape the long-term commercial programme deliverables within the Digital Commercial Centre of Excellence.

Ensure stakeholders understand the scope of Digital Commercial Centre of Excellence and how it interfaces with existing Commercial and Technology functions.

Gain consensus and feedback from allocated stakeholders feeding in to the programme and sharing updates and challenges back with stakeholders across the commercial and technical scope of the programme.

Ensure commercial tasks associated with the Digital Commercial Centre of Excellence programmes are completed in line with agreed milestones and achieve the outcomes required.

Possess a sufficient understanding of procurement regulations and commercial policy in order to recognise where current policy impedes fast-paced acquisition and thus adapt to better fit their digital commercial centre of excellence.

If this role is of interest, please email your CV to: joanne.stanley@certes.co.uk

AI Engineer

Duration: 6 Months

Rate: £800 per day

Location: London & remote (hybrid)

IR35 Status: Inside

Start: ASAP

Role Overview:

An AI Engineer is required for our Government client to develop AI products, tools, workflows and technical components for use across Government for their government digital and data/Cyber profession.

To work with users to understand needs, gather feedback and improve solutions.

Contribute across the software and AI stack, including frontend, backend, databases, APIs, data pipelines, model integration, LLM workflows and deployment support.

Support end-to-end delivery, from understanding the problem and building prototypes through to testing, documentation, deployment and iteration.

Apply user feedback to improve products and ensure solutions are useful, accessible and aligned to operational needs.

Identify and raise quality, usability, data, security, accessibility or operational risks early.

As the AI Engineer you will possess knowledge of integrating and using applied AI systems with a demonstrated ability to build them effectively 

Possess substantial experience of software engineering practices and be able to take it from concept to implementation and go through the whole lifecycle.

You will contribute on two to three immediate pieces of work/projects.

Essential Skills & Experience required:

As the AI Engineer you will possess the following:

Experience of building, testing and deploying software, data products or technical components in a real-world environment.

Experience working across parts of the software or AI stack, such as frontend, backend, databases, APIs, data pipelines, model integration or cloud deployment.

Experience supporting the development of solutions such as LLM workflows, predictive models, automation tools, scheduling tools, data pipelines or user-facing applications.

Experience across the stack (e.g Python, Wagtail, Typescript etc)

Experience of Product thinking and UX design skills

Experience in natural language prompt engineering to build internal and shareable agentic tools.

Ability to work and adapt in complex or ambiguous organisational contexts with strong collaboration skills, including the ability to work effectively in multidisciplinary teams.

End-to-end delivery, understanding the problem and building prototypes through to testing, documentation, deployment and iteration 

Desirable would be any of the following:

Experience with LLM observability and evaluation tools like Langfuse

Cloud and infrastructure experience – (Terraform, AWS, Github etc)

Entrepreneurial or startup experience

If this role is of interest please email your CV to joanne.stanley@certes.co.uk

Executive Assistant

Duration: 6 Months

Location: London & remote (hybrid)

Rate: £200 per day

IR35 Status: Inside

Start: ASAP...

An Executive Assistant is required for our Government client to provide complex diary and inbox management for senior staff and be able to balance competing priorities in order to maximise available time, de-conflict appointments, re-arranging schedules etc. sometimes at short notice.

Essential Skills & Experience required:

As the Executive Assistant you will possess the following:

• Experience of working with senior leaders in a high-profile working environment
• Ability to organise a daily workload by priorities and able to meet deadlines in a fast-paced, dynamic environment
• Demonstrable administration and support skills, with strong attention to detail
• Excellent written and verbal communication, with the ability to communicate concisely and coherently to a wide variety of audiences
• Demonstrable experience of handling sensitive information, displaying tact and diplomacy and maintaining confidentiality
• A proactive approach to problem-solving with strong decision-making skills
• Experience of managing a busy diary and/or inbox

Desirable would be any previous experience of working within digital/technical teams

Also any previous experience of working for a government/public sector organisation.

Responsibilities include:

• Provide complex diary and inbox management for Senior Staff.
• Prioritise emails for Senior Staff and provide high-quality correspondence.
• Organise meetings, visits and other engagements with both government and external stakeholders.
• Organising travel arrangements for senior staff ensuring all expenses policies are adhered to and an effective itinerary is provided.
• Provide secretariat support to their directorates’ private offices, including preparing agendas, handling minutes and ensuring actions are followed up on.
• Maintain an electronic filing system, ensuring processes are up to date and in working order, handling sensitive information discreetly and in accordance with official guidance.
• Able to develop a deep understanding of Senior Civil Servant(s) priorities to effectively flag emerging issues they should be aware of, and act where necessary to support.

Assist with business support functions, e.g. managing external stakeholder communications, helping to organise team away days, supporting on recruitment and onboarding of new staff.

If this role is of interest please email your CV to: joanne.stanley@certes.co.uk

Fraud Analyst (SC Cleared)

Duration: 12 Months

Location: London & remote (hybrid)

Rate: £250 per day

IR35 Status: Inside

Start: ASAP

Fraud Analyst (SC Cleared) is required to be part of a team working in a delivery focused agile environment to conduct the following:

Review and triage fraud alerts from live service data

Remain alert to emerging fraud issues and trends

Able to support analysts with large scale analysis work and ensure that queues and workstreams are maintained and sufficient time is allowed for priorities.

Skills & Experience required:

As the Fraud Analyst (SC Cleared) you will possess the following:

Current SC Level Security Clearance

Previous experience within the counter fraud or financial crime space

Able to understand and relay fraud assessments clearly to senior members of the clients operations team

Identify key trends and movements in data, together with potential anomalies that require further investigation

Happy to work independently and as part of a team

Can solve issues and unblock problems

Ability to work in a fast moving and targeted environment.

If this role is of interest, please email your CV to: joanne.stanley@certes.co.uk

Lead Major Incident Manager

Duration: 6 Months

Rate: £430 - £450 per day

Location: Milton Keynes & remote (hybrid role)

IR35 Status: Inside

Start: ASAP

Role Overview:

A Lead Major Incident Manager is required for our government client who will be responsible for ensuring operational stability and delivering a high standard of service, by leading the major incident management response and processes. This role also oversees effective problem management activities whilst providing clear, insight driven reporting and analysis.  This position plays a key role in minimising customer impact, identifying root causes and driving continuous improvement across the clients technology and IT estate.

In addition, this role includes overall accountability for maintaining consistent service delivery and strong adherence to processes across the clients wide technology and operations function.

You will also deliver a reporting and analysis function, which will include producing management information and internal KPI reports, as well as making data driven recommendations to improve service performance and operational efficiency.

Essential Skills & Experience required:

As the Lead Major Incident Manager you will possess the following:

Proven IT service management background with expertise in Major Incident Management and Problem Management.

ITIL Foundation level Certification.

Record of delivering results and meeting targets.

Technical knowledge across infrastructure, cloud services, networking and applications.

Extensive knowledge of Service Management Tooling and service reporting

Excellent written and verbal communication with exemplary customer-facing skills

Excellent analytical, problem solving, decision making and influencing skills

Excellent knowledge and use of MS Office 365

Drive Continual Service Improvement and Risk plans

Matrix management experience

ServiceNow administration certificate or relevant experience of producing dashboards and service reporting (Training can be provided)

A proven ability to negotiate at all levels across IT, Stakeholders and Suppliers

ITIL – Managing professional certificate

A working knowledge of ISO 9001, ISO20000 and ISO27001ITIL Practice Manager- Monitor, Support and Fulfil

Agile Methodologies Foundation, BCS Agile Foundation Certificate or equivalent accreditation or relevant job experience

Responsibilities include:

Lead a consistent response to major incidents, ensuring rapid resolution and minimal disruption to customer services. For complex or high-impact incidents, take direct control or provide hands-on support to the Major Incident Manager.

Operate within a 24/7 service delivery model, ensuring seamless handovers and a unified incident response across ‘out of hours’ teams, maintaining continuity and service excellence around the clock.

Lead communications and coordinate activities during business continuity and major security incidents, ensuring alignment with customer and internal protocols

Conduct and assure post-incident reviews, ensuring that follow-up actions are tracked to closure and lessons learned are embedded.

Ensure compliance with ISO and ITIL standards throughout the incident management lifecycle.

Support the Problem Manager in identifying and managing root causes of recurring incidents.

Drive continual improvement initiatives to enhance service reliability and reduce incident volumes.

Gather and define reporting requirements, designing dashboards and reports that effectively assess and communicate service performance.

Deliver actionable insights to stakeholders through detailed data analysis and identification of service trends and patterns.

Ensure all reporting outputs are aligned with governance, audit, and compliance standards, supporting transparency and accountability.

Collaborate with service owners and technical teams to enhance data quality, consistency, and accuracy across reporting platforms.

Have ownership of the Major Incident Management process, ensuring minimal disruption to customer services and continued compliance with ISO and ITIL standards.

If this role is of interest, please email your CV to: joanne.stanley@certes.co.uk