Content Designer (M365 Copilot)

Duration: 6 Months

Rate: £418 per day

Location: Hybrid - Remote and onsite at Manchester as/when required

IR35 Status: Inside

Start: ASAP...

Role Overview:

A Content Designer is required for our higher education client to work on their M365 Copilot programme to support the delivery of effective, user-centred guidance and training materials.

You will work closely with their Human-Centred Desgin (HCD) Consultant and the Academic Lead, and this role will ensure that M365 Copilot enablement is clearly communicated and aligned to the practical needs of teaching and learning.

As the Content Designer you will focus on developing accessible, engaging and reusable content that supports academic, students and professional services colleages in understanding and applying Copilot tools in real education contexts.

Essential Skills & Experience required:

As the Content Designer M365 Copilot you will possess the following:

• Proven experience as a Content Designer, Content Strategist, Technical Writer or similar role.
• Strong understanding of user‑centred and human‑centred design principles.
• Experience creating digital learning or training content, ideally within an educational or public‑sector environment.
• Ability to translate complex technical concepts into clear, concise and practical guidance.
• Excellent written communication skills, with strong attention to structure, tone and readability.
• Experience working collaboratively within multidisciplinary teams.
• Knowledge of accessibility standards (e.g. WCAG) and inclusive content design
• Understand different prototyping techniques, from paper sketches to coded prototypes, and be able to build at least basic prototypes to demonstrate the content they produce

Desirable

• Familiarity with Microsoft 365 tools and/or AI‑enabled productivity tools.
• Understanding of Teaching and Learning practices within higher education.
• Able to run user testing sessions to gather feedback on the content and prototypes.

Responsibilities include:

• Design, write and maintain clear, user‑centred content to support the M365 Copilot Programme that creates a unified, coherent and navigable user experience.
• Develop training materials (e.g. guides, learning pathways, walkthroughs and scenarios) that are directly applicable to Teaching and Learning use cases.
• Collaborate with the HCD Consultant to translate user research insights into effective content and learning experiences.
• Work with the Academic Lead to ensure content reflects academic practice, pedagogical priorities and institutional standards.
• Adapt content for different formats and channels, including self‑service resources, presentations, workshops and digital platforms.
• Apply inclusive design and accessibility principles to all content produced.
• Iterate content based on feedback, analytics and evolving user needs.

Configuration Analyst (Niche RMS)

Duration: 12 Months 

Location: West Midlands/Remote (hybrid)

Rate: £500 per day 

IR35 Status: Outside

Start: ASAP

We require a Configuration Analyst(Niche RMS) for our public sector client to work on a large and complex change programme.

As the Configuration Analyst; this role will focus on configuring the Niche system at pace in line with the clients agreed business requirements, target design and standards.

You will play a key role in shaping, configuring and establishing the Niche Records Management system to support their operational needs whilst working closely with the programme business stakeholders, architects and the Niche supplier.

Essential Skills & Experience required:

Proven hands-on experience configuring Niche RMS *essential*

Possess a strong understanding of Niche data structures, workflows and configuration options

Experience configuring security roles, permissions and validations

Able to configure solutions that support high volume operational use

An understanding of operational processes and records management

Awareness of compliance, audit and information management requirements

Responsibilities include:

Configure Niche RMS in line with approved designs, standards and requirements

Deliver configuration to support the programme milestones and migration timelines

Ensure configuration supports data migration, operational processes and compliance needs

Enable a stable, performant and supportable Niche solution for go-live and beyond

Provide knowledge transfer to the post-implementation support team including robust documentation

Configure Niche modules, entities, workflows, forms and rules

Translation of business and operational requirements into Niche configuration

Configuration of validation rules, mandatory fields and business logic

Support data for model alignment with migration activities

Support for role based access control and security configuration

Provide support for integrations and interfaces

Configuration support for testing, rehearsal and production environments

Troubleshoot configuration related issues

Documentation and handover to internal teams

If this role is of interest, please email your CV to: joanne.stanley@certes.co.uk