RM6160 Non-Medical Temp and Fixed Term Staff Mini Competition Call Off
OFFICIAL
Invitation to Tender (ITT)
FCDO Services Reference – XLY120/130/22/40
Job Title – Senior Engineer Infrastructure Operations Virtualisation
Contents
1 Supplier Guidance 1
2 Background 1
3 Employment Status 1
4 Scope and Objectives 1
5 Number of Roles 1
6 Skills and Experience Required 1
7 Submission Process 1
8 Budget and Charges 1
9 Timescale 1
10 Working Hours 1
11 Location 1
12 Overseas Travel 1
13 Expenses 1
14 Notice Period 1
15 Constraints 1
16 Skills and Knowledge Transfer 1
17 Reporting 1
- Supplier Guidance
FCDO Services is a trading fund of the Foreign, Commonwealth and Development Office (FCDO) www.fcdoservices.gov.uk
Attached is our supplier guidance.
- Background
Contractor required to join the Hosting team working in a hybrid model across multiple services with a requirement to be on-call.
- Employment Status
Following assessment of this role using the HMRC tool FCDO Services confirm the result as
“The Intermediaries legislation does not apply to this engagement”.
A copy of this assessment is available on request. It should be noted that substitution ability will be applied to the call off contract / assignment, subject to identification of the successful candidate.
- Scope and Objectives
Key Accountabilities –
• Carry out routine configuration, installation and reconfiguration of database and related products to optimise performance and implement change;
• Build and troubleshoot infrastructure solutions using architect’s drawings, diagrams and/or data flows;
• Identify and take ownership of technical problems and incidents; manage, coordinate and prioritise tasks to resolve technical incidents as quickly as possible;
• Identify and investigate repeat issues and faults, initiate and monitor actions to investigate patterns and trends, consulting specialists where required; determine the appropriate remedy and preventative measures; assist with their implementation;
• Develop and document change requests to improve control / reduce risk to security performance and availability; analyse and assess impact of change requests;
• Create Technical and Functional Documentation and ensure that is reviewed and maintained accurately;
Scope -
• Provide technical advice and influence other teams on the best technical solutions and process improvements;
• Resolve problems when there is no available precedent;
• Seek ways to enhance internal processes to improve technical services
- Number of Roles
Two
- Skills and Experience Required
Essential:
• Agile & ITIL Foundation level / relevant experience;
• Microsoft role-based certification - Expert and relevant product certifications –
- VMWare certified
- VCP
- VCAP
• Practitioner level knowledge of hardware, software and systems being supported –
- VMWare
- HLD/LLD Design
- NSX
- vSan
- vSphere
- vRealise
- ESXi
- vCloud Director
• Substantial experience in relevant roles, including technologies in an enterprise environment, and of working within a secure environment, e.g. MOD;
• Experience in a high-pressured, fast-paced team
Skills:
• Programming and build;
• Systems operations;
• Problem-solving;
• Analyse, interrogate and evaluate data;
• Draft/author professional/technical documents;
• Interpret professional/technical documents;
• Problem management;
• Incident management;
• Change and release management;
• DDaT Role: Senior Engineer – Infrastructure
It is assumed that any mandatory qualifications requested are checked and verified by the recruiting agency. Please note FCDO Services retain the right to request evidence of such checks.
- Submission Process
Suppliers should submit all CV’s to fcdoservices.recruitment@fcdo.gov.uk by 12pm, 23rd May 2022
A maximum of 5 CV’s are expected
- Budget and Charges
Charge Pay Band’s are determined by the framework/Lot. Where this is overlapping suppliers are required to apply the lowest possible pay band. Please note High Cost Area Supplement is not applicable.
Agency Workers – The agreed rate card will be applied to the role and pay will be in line with a permanent employee.
Fee Type – Daily
Maximum FCDO Services Charge Rate to be applied (Including Supplier Fee) – £490
- Timescale
The Initial contract will be for 120 days (6 months) with the option to extend
- Working Hours
The core working hours are flexible, but would normally start between 8.00am and 9.30am and finish between 4.30pm and 6.00pm, with up to 1 hour for lunch. The individual will be required to work a minimum of 37 hours per week but may from time to time, to meet specific business objectives, be required to work up to a maximum of 48 hours per week (exclusive of lunch breaks). This will be at no additional pay to their agreed day rate, unless there is prior approval from FCDO Services.
Additional Hours and On-Call
There may be a requirement for the individual to work additional hours on occasion throughout the duration of the contract. There may also be a requirement for the individual to be on-call. This must be pre-approved and agreed in advance with the authorising manager.
BAU On-Call Working practices
There will be a requirement for the individual to work a number of on-call shifts as part of this role covering standard “Business as usual” (BAU) services. The on-call Rota is managed and published by the Operational Control Centre (OCC) 2 weeks in advance and will change from week to week dependent on operational business needs and personnel availability. The OCC will work closely with all on-call contractors to populate the Rota to ensure that acceptable working hours are applied to each individual’s schedule.
A flat fee is payable for completing an on-call shift of £50 for a 12 hour weekday shift (7pm – 7am) and £100 paid for a 24 hour weekend or bank holiday shift (7.00am – 7.00am) whether the individual is called upon or not.
The individual is expected to complete a minimum of 6 on-call shifts across a 4 week (28 day) cycle. On occasion there will an opportunity for the individual to complete more than 6 shifts across a 28 day cycle if they so wish however that will be subject ensuring working practices within the cycle are an acceptable norm and not deemed excessive.
- Location
This role will be based at FCDO Services Hanslope Park
The work will primarily be carried out at FCDO Services Hanslope Park facilities with occasional visits to locations in London, the cost of travel from the individual’s home to and from these locations should be covered within the daily rate. If there is a requirement to attend meetings at client sites in the UK (outside of London) then the cost of this travel will be reimbursed.
- Overseas Travel
N/A.
- Expenses
Actual expenses incurred only will be reimbursed where such expenses are reasonable and have been pre-approved by the Line Manager or their authorised representative. All expenses must be claimed through the agency.
- Notice Period
30 Calendar Days
- Constraints
All staff matters must be conducted according to standard expectations and arrangements, in particular with full consultation and agreement with FCDO Services’ HR.
Candidates submitted for this role must be British nationals, to confirm:
- They are a British citizen or hold dual nationality, and
- They have been a resident in the UK for at least two of the last 5 years.
Due to the nature of this work Government security clearance if not already held will need to be obtained. The minimum clearance required for this role is SC
Although advantageous it is not a requirement that an individual already holds security clearance.
Candidates who do not currently hold clearance must be able to obtain the appropriate level of clearance for the role specified. Short-listed candidates will be submitted for vetting procedures before being formally offered the position. This process can take 6-8 weeks. Please consider this in relation to the urgency of this requirement when submitting your bid.
- Skills and Knowledge Transfer
Contractors will be expected to deliver skills and knowledge transfer of both their contracted work, and their technical expertise and experience during their contracted time.
- Reporting
This role reports directly to Lead Engineer Applications Operations