Job ID:
86927
Published date:
16/09/2025
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Your search has found 11 jobs
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Type
Job ID:
86861
Published date:
15/09/2025
Job ID:
86828
Published date:
10/09/2025
Summary
Agency Brief
G3 Service Desk Analyst
Overview of the role / team
The Team
Our IT Support Team provide the University’s staff and students with critical support by telephone, in-person support desk and through our digital platform. We are a closeknit team that support and learn from each other. We put the University’s values at the core of how we work, which means we approach our work with empathy and take the time to understand peoples’ needs or challenges.
The Role
As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the team, you will be making decisions about how to best resolve issues and fulfil peoples’ needs. You will be part of a dedicated team who makes technology less intimidating for our colleagues and ensures that IT continues to enable the pursuit of knowledge and learning. The work is varied throughout the year and involves primarily answering telephone calls as well as working on the In-Person IT Support Desk and dealing with self-logged tickets.
What are you looking for in terms of previous experience / skills
The Person
The successful candidate should:
- Like talking to people, listening with empathy and taking the time to get at the heart of what might be the challenge for someone. Be adept at identifying, gathering and validating customer needs.
- Be proficient in everyday desktop software.
- Consistently apply appropriate attention to detail and quality standards to all tasks undertaken and ensure that nothing is overlooked.
- Communicate effectively in person, on the phone, and via emails.
- Possess an aptitude to solve problems and think on their feet but is also not afraid to ask for help to decide on the best course of action.
- Enjoy being part of a collaborative team where work and knowledge are shared, and everyone supports each other.
- Be passionate about working in a diverse and inclusive environment where our values inform decisions and behaviours.
What are the 3 most important things that you will be and looking for on a CV / shortlisting on:
- Previous relevant work experience as a Service Desk Analyst.
- Customer Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services.
- Teamwork: collaborating as part of a group to achieve a common goal or to complete a task in the most effective and efficient way.
Job ID:
86630
Published date:
29/08/2025
Summary
Solutions Architect
Duration: 6 Months
Rate: £650 per day (negotiable)
Location: Cardiff & remote (hybrid)
IR35 Status: Outside
Start ASAP
A Solutions Architect is required for our public sector client to be part of their Retail/Digital team and to possess previous experience of CRM or Online portals.
This role supports the Enterprise Applications function to ensure that the strategy and roadmaps are communicated and applied across the business and appropriate third parties, by providing direction and guidance on all
technical and functional aspects of, and modifications to the application architecture.
This role will be the design authority on projects ensuring compliance of new solution designs with the agreed strategy and architecture.
The client has multiple projects on going and you will be part of a large team working on two projects simultaneously.
Essential Skills & Experience required
Knowledge of enterprise architecture frameworks eg: TOGAF, Gartner.
Previous experience of working with CRM systems or Online portals
Extensive experience of designing complex solution architecture from concept to ready to build across multiple technologies.
Ability to harvest architectural patterns in order to promote reuse and consistency.
Experience of working as part of a SCRUM team, supporting design sessions and technical delivery leads in producing solution plans.
Experience of establishing applications architecture standards.
Responsibilities include:
Working with the Lead Enterprise Architect and Product Managers to understand implications of the proposed solution design on the enterprise applications strategy and landscape.
- Support Enterprise Applications function in defining and maintaining the solution architecture and applications roadmap.
- Ensure current architecture is defined and maintained to agreed standards, supporting and adhering to defined architectural principles.
- Maintain up-to-date knowledge, document solution artifacts including solution plans and harvest architectural patterns for reuse.
- General understanding of the latest technology innovations which informs the overall technical direction.
- Communicate proposed Solution Architecture options and designs to the relevant design authority to enable informed decision making.
- Maintain an up-to-date knowledge of industry trends and emerging standards, working with partners/vendors to understand new application releases or new applications being considered for use.
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- Support Business Analysts / Product Managers in refining high level functional and non-functional requirements.
- Provide solution options based on defined requirements and create high-level solution designs as an input to the solution plan.
- Ensure any proposed solution designs adherence to the architecture standards and principles including “Secure By Design”.
- Proactively support SCRUM design sessions to refine implementation approaches as part of “five amigos” review.
- Support Technical Delivery Leads in informing the logical sequence of the build.
- Support the Design Authority decision making.
- Ensure all design documents are kept up to date throughout the delivery.
To apply for this role please email your CV to Joanne Stanley email: joanne.stanley@certes.co.uk
Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds
Job ID:
86531
Published date:
27/08/2025
Summary
Product Owner
Permanent role
Location: Cardiff & remote (hybrid)
Salary: £50,000 - £59,877 per annum + excellent benefits
Start: ASAP
Role Overview
A Product Owner is required for our utilities sector client to be accountable for ensuring that their Specialist Applications initiatives continue to align with their business strategy and best practices.
You will be part of the Collaboration Centre Specialist Applications team and ideally possess expertise of geospatial solutions as this would be advantageous (ideally within the Esri stack).
The Collaboration centre is a critical component of the clients IT Services operating model and technology strategy; which brings together the historically separate worlds of change / project delivery and IT service and operations into one multidisciplinary team responsible for the complete end to end business service for a given technology platform or group of applications.
Essential Skills & Experience required:
SCRUM Certified Product Owner
Experience working within an agile team environment
Experience of working in an application product base environment and managing requirements and product backlog.
Experience of working with Geospatial technologies (Esri stack would be desirable)
Experience of working as a Business Analyst/Product Owner role.
Responsibilities include:
To ensure that their Specialist Applications Collaboration Centre initiatives continues to align with business strategy and best practices.
To ensure that the team continually releases innovative products to relevant business areas to support the achievement of their business goals, drive efficiencies and help the the business areas to provide excellent customer service.
The Product Owner role is accountable for ensuring that the initiatives continues to align with business strategy and best practices. You will also ensure that the team continually releases innovative products to relevant business areas to support the achievement of the business goals, drive efficiencies and help the business areas provide excellent customer service.
To engage with all business areas to identify business problems that can be solved through enterprise grade, specialist applications. This will require not only an in-depth knowledge of applications, technology and concepts, but a deep understanding of the business and the challenges you may face. You will translate these problems into requirements aligning with best practice and standards which can be delivered by their technical teams.
You will work with stakeholders all over the business, from director level to front line staff, technical and non-technical and be comfortable communicating confidently at all levels, facilitating discussion and negotiation priorities with restricted resources.
- Define and implement stakeholder management strategies to ensure that all business stakeholders, from all areas of the business remain engaged and that they are continually informed of progress of products and features on the specialist applications backlog schedule.
- Develop a process by which to assess priority of demand based on forecast business benefit to ensure that the client is delivering initiatives in the correct order, that delivers the most value for money for the business
- Lead and challenge business stakeholders to define a Minimum Viable Products (MVP) for initiatives so that they only delivery high value requirements and minimise wasted effort.
- Act as a Subject Matter Expert across the business and lead the organisation in defining application principles and procedures and ensuring that these are adhered to.
- Represent the applications team at internal and external forums.
- Lead and coach others on Agile ways of working and principles to ensure that business value is delivered often and value for money is achieved.
- Challenge stakeholders on their behaviors when they do not align with these principles.
- Lead on implementation Go/No Go decisions during deployment to Production, and sign-off of Test Exit Reports.
- Managing all demands/requests through ServiceNow and Azure DevOps for the specialist applications backlog.
- Contribute to Scrum ceremonies and take ownership of Product Owner Scrum Artefacts
- Work with the team to help resolve issues and impediments that would result in not delivering on the sprint commitments and customer expectations
To apply for this role please call Joanne Stanley - Tel: 01675 468926 or email: joanne.stanley@certes.co.uk
Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds
Job ID:
86432
Published date:
22/08/2025
Job ID:
86399
Published date:
21/08/2025
Summary
Network Architect (SC Cleared)
Duration: 3 Weeks
Rate: £500 - £600 per day
Location: Remote working
IR35 Status: Outside
Start: ASAP
A Network Architect (SC Cleared) is required for our public sector client to provide high/low level design and the technology skill set required is Firewalls (Cisco ASA, Palo Alto) Networking, Meraki Switches.
Role Overview: The client has a specific Science Division which was a separate business; however as part of the integration of the business into the wider client, a new science network needs to be created to enable research and experimentation to be undertaken. Due to the nature of this work, it needs to be separate from the client via a firewall. The client already has a Palo Alto firewall in place separating the client from the Science Division, hence this can be reused. The firewall is currently in chain with a Cisco ASA Firepower which should be removed.
The objective is to provide a design that removes the ASA but maintains routing of existing services across the Palo Alto whilst introducing the new Science Network with rules in place to let science equipment transmit data to where it will be appropriately processed within the Client's network. Options would include users' laptops / storage within the Client's network or Production network / development network Azure Virtual Desktops
As the Network Architect (SC Cleared) you will be required to provide high/low level design; this will include providing a design for the removal of a Cisco ASA that is in line with a Palo Alto firewall, ensuring services are maintained and then introducing a new Science Network that will be used for experiments at the Clients Science Centre. Rules will then need to be put in place to allow flow from this network on a device-by-device basis so that each piece of equipment can send data to the part of the client's network most appropriate for its processing.
Key outcomes/deliverables will include:
Removal of Cisco ASA
Continued provision of services via existing Palo Alto
Creation of a new Science Network
High/Low level design to cover the solution
High level conceptual design can be provided
*Due to the nature of the role; candidates need to possess current SC Level Security Clearance*
Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds
To apply to this role please call Joanne Stanley - Tel: 01675 468926 or email: joanne.stanley@certes.co.uk
Job ID:
86232
Published date:
18/08/2025
Summary
Oracle HCM Specialist
Duration: 8 Months
Location: Remote working
Rate: £270 per day
IR35 Status: Inside IR35
Start: ASAP
We require an Oracle HCM Specialist for our public sector client as the objective of their Finance Project is to stabilise Oracle and resolve all issues.
The candidate needs to hit the ground running, lead on mini projects – scope and work with stakeholders to resolve issues, provide regular project updates and progress reports with clear timelines.
Essential Skills & Experience required:
As the Oracle HCM Specialist you will possess experience of the following modules:
Financials GL/AP/AR/C&B/Projects/HCM procurement EPM – Knowledge of reporting.
You will be experienced in Oracle end to end and possess 5-10 years’ experience.
You will be comfortable challenging the status quo, working with stakeholders including their external consultants.
Previous experience of working within the government/public sector would be desirable
To apply for this role please call Joanne Stanley - Tel: 01675 468926 or email your CV to: joanne.stanley@certes.co.uk
Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds
Job ID:
86034
Published date:
06/08/2025
Job ID:
85567
Published date:
04/07/2025
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