Senior Performance Analyst
Duration: 6 Months
Rate: £600 per day
Location: London & remote (hybrid)
IR35 Status: Inside
Start: ASAP
A Senior Performance Analyst is required for our Government client to be the lead voice for data and analysis within a multidisciplinary agile product team.
You'll be responsible for analysing user behaviours within their digital and publishing applications. Focus on digital (web and app) analytics, and also work with data from other sources such as third-parties, surveys and user feedback. Your insights will drive prioritisation, helping product owners to focus on features that work best for users.
Essential Skills & Experience required:
- Strong proficiency with digital analytics platforms, such as Google Analytics (for web and app tracking), Google Tag Manager, Facebook analytics, X analytics.
- Experience working with high volumes of data and multiple data sets,using appropriate tools such as Google BigQuery or other APIs
- Experience of working in an agile, project-based environment, focused on delivering user needs
- Demonstrable success in developing implementation strategy, roadmaps, new processes, measurement frameworks, instrumentation, quality assurance, administration and analysis
- Detailed understanding of and experience of using different data tools to transform and analyse different data sets e.g. Looker Studio, Tableau or Power BI.
- SQL knowledge or similar coding languages for extracting, manipulating and investigating data
- Experience of gathering and understanding technical requirements and working with developers to build suitable technical solutions
- Strong data storytelling skills - discovering and sharing analytical insight with stakeholders with various levels of analytical expertise and at all levels of seniority
- Ability to upskill non-technical team members so they can understand data and analytics, and ensuring they can contribute effectively to the broader goals of the team.
- Experience working with data protection colleagues and/ or a working understanding of data privacy legislation for compliant collection of data e.g. UK GDPR, EU GDPR, PECR
- Strong grasp and experience of statistical methods and AB/MV testing
Responsibilities include:
As the Senior Performance Analyst you will:
Provide leadership to product and service managers to identify what needs to be measured, develop hypotheses and test what success looks like.
Own the management and development of analytical instrumentation and be responsible for accurate data collection implementation, to influence the Product manager to make evidence-based decisions
Own and manage strategic work - e.g. community building and training; or analytics implementation policies for products; benchmarking and agreeing common performance indicators
Working closely with user researchers to combine the ‘what’ and ‘why’ of user behaviour.
Influencing product managers and developers across government, by developing strategies and recommendations for product improvements, based on the analysis of user data
Lead the production of accurate, engaging and actionable analysis, using judgement to tell engaging stories with data, relevant to the appropriate audience (from ministers to junior colleagues)
To apply to for this role please email your CV to: joanne.stanley@certes.co.uk
Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds