SOC Duty Manager - DV Cleared

Location: Milton Keynes (full time onsite)

Duration: 12 Months +

Rate: £700 - £800 per day (Inside IR35)

Start: ASAP

Overview:

We are seeking an experienced SOC Duty Manager to join a high-profile operational command function supporting a critical security environment.

As the SOC Duty Manager you will act as the on-shift operational commander, responsible for maintaining the single operational picture across multiple technology and security domains, leading integrated incident response activities, and making critical real-time operational decisions.

The successful candidate will possess exceptional situational awareness, strong leadership capabilities, and the ability to coordinate multiple teams during high-pressure operational events.

Key Responsibilities:

• Act as the primary operational decision-maker during live incidents and service-impacting events.
• Lead integrated incident response activities across multiple operational teams.
• Maintain overall command and control of incidents from identification through to resolution.
• Ensure a single, accurate operational picture is maintained at all times.

Incident Management & Escalation

• Assess operational events and determine appropriate response actions.
• Declare and manage Major Incidents where required.
• Act as the primary escalation point for operational teams during live incidents.
• Coordinate escalations to senior stakeholders and leadership teams as appropriate.

         Coordinate activities across Security Operations, Network Operations, Infrastructure, Physical Security, and supporting operational teams.

• Ensure effective communication and collaboration between technical and non-technical stakeholders.
• Drive timely decision-making and resource allocation during critical events.

         Oversee operational handovers and shift continuity.

• Ensure high-quality documentation, reporting, and event timelines are maintained.
• Support post-incident reviews and continuous improvement initiatives.
• Promote operational best practices and adherence to established procedures.

Skills & Experience:

Essential

    DV Level Security Clearance *essential*

• Proven experience leading operational teams within a 24/7 mission-critical environment.
• Strong incident command and crisis management experience.
• Ability to coordinate multiple teams and stakeholders during complex operational events.
• Experience operating within high-pressure, real-time environments.
• Excellent communication, stakeholder management, and leadership skills.
• Strong situational awareness and structured decision-making capabilities.
• Ability to rapidly assess operational risks and make informed decisions.

Desirable

• Experience within Security Operations Centres (SOC), Network Operations Centres (NOC), Command Centres, Defence, Government, or Critical National Infrastructure environments.
• Experience managing Major Incidents and operational escalations.
• Knowledge of cyber security, infrastructure, network operations, and physical security disciplines.
• ITIL, Incident Management, Operational Leadership, or related certifications.

If this role is of interest please email your CV to: joanne.stanley@certes.co.uk