Communications Officer
IT Services at The University of Manchester
Contract Duration: Up to six months
Directorate: IT Services
Division: Directorate Services
Due to increased workload, the University’s IT Marketing and Communications team are looking to recruit a Communications Officer on a full-time basis for a period of up to six months from start date.
The role
Working as part of a close-knit team, your role will be to support team colleagues in delivering effective communications and engagement activities, to an audience of around 500 IT colleagues, and to staff and students across the University. Your main focus will be on internal communications, but you will also be involved in supporting IT projects and IT change initiatives.
You will work alongside the Communications Manager and Internal Communications Lead to plan, produce, deliver and evaluate internal communications activities to help engage staff and students within the department and across the University. You will be responsible for drafting and editing copy, conducting interviews and research to create content for a range of channels, content and campaign planning including maintaining schedules and comms plans, supporting engagement activities such as staff events, and running survey work and evaluation activity.
You will be expected to write and deliver communications to a range of stakeholders through a variety of channels including online, face-to-face and in print, ensuring ease of access to information and clarity and consistency of messages in line with University brand and house style guidelines.
The person
The successful person should be able to demonstrate:
- A collaborative not competitive approach to work
- Strong writing abilities including copy editing and proof reading
- Ability to tailor writing for different audiences and channels
- A keen eye for detail, applying due diligence to all aspects of written content and publishing.
- Organised with ability to create and maintain content plans
- Ability to work at pace under pressure
- Previous experience in communications, ideally within higher education or public sector
- Experience of content and campaign planning
- Knowledge of internal communications techniques and best practices
- Excellent interpersonal and team working skills
- Proven track record of working alongside internal and external stakeholders to deliver successful outcomes
- Strong IT skills with the ability to use Microsoft 365 applications such as, Outlook, Word, PowerPoint, SharePoint and Teams
- A commitment to the University's strategic objectives, vision and values.
The role has flexible working arrangements such as start and finish times, hybrid working options and a 35-hour working week. You’d be expected to work from offices on the University campus two days a week (typically Tuesday and Wednesday when other team members are in the office), with three days at home, however this is flexible.
About us
IT Services at The University of Manchester is a vibrant and fast-moving department; where we focus on delivering excellent customer service and quality services for our staff, students and researchers.
As an equal-opportunity employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
The team
The IT Marketing and Communications team provides support and advice to IT colleagues on communications and engagement, both within the Directorate of IT Services and across the University to staff, students and researchers.
The team works to support and promote the University’s IT services and projects, in support of the University’s vision and strategic plan.
We aim to deliver the right message, at the right time to the right audience, in the right way.
Enquiries:
Please contact our IT Resource Management Team
Email: it.resource@manchester.ac.uk