Certes Engagement Hub

Linux IT Support Specialist

Bristol

Contract

Full-time

Job ID:

81962

Published date:

10/05/2024

Summary

Temp - Agency Request Form

Request for temporary worker(s) from an external agency

Please complete this form to request a temp from an external agency and send to temp-agencies@bristol.ac.uk. All agency recruitment is coordinated by the Agencies team within HR Resourcing.

HIRING MANAGER DETAILS

HIRING MANAGER NAME

Brian Sharp

HIRING MANAGER CONTACT NUMBER

0117 455 1695 (Teams – Direct Number)

TEMP/CONTRACTOR ROLE INFORMATION

JOB TITLE

IT Support Specialist (Linux)

FACULTY / DIVISION

Refer to the UOB Org Chart – link here Organisational Structure Chart

Schl/Sect Name IT Support

Schl/Sect (e.g 4106): 4128

Dept Name IT Support

Dept Code (e.g 8251): 8299

NUMBER OF TEMPS REQUIRED

1

PREFERRED START DATE

ASAP

EXPECTED END DATE OR CONTRACT LENGTH

30/11/24

ANTICIPATED UOB GRADE

J / c.£450 per day + VAT. Up to £500 + VAT at a maximum

TOTAL HOURS PER WEEK/ SPECIFIC SHIFT PATTERN

Standard full time UOB hours are 35 per week

35 Hours per week, Mon-Fri 09:00-17:00

OFFICE LOCATION

Merchant Ventures Building

BLENDED WORKING EXPECTATIONS

i.e. number of days in the office/work from home and which day/days are required onsite

Work will require a mixture of on-site and offsite working, throughout the project a minimum of 3 days onsite per week should be considered a requirement with 5 days during our deployment and go-live phases, flexibility will be provided where possible.

REASON FOR THE ROLE

Teaching Block 1 preparation – Linux build/deployment testing, also to improve cyber compliance status in Linux estate as well as Linux ticket backlog.

DESCRIPTION OF THE ROLE/ RESPONSILBILITES

Primary role: Be part of a small team preparing new software for our 400 PC Linux teaching labs, which are running Red-Hat 8 derivative Rocky Linux 8. Liasing with end users around requirements, version management, operational and user acceptance testing.

In addition to the technical responsibilities, there will be regular meeting participation and academic staff engagement as part of delivering, deployment and testing of these packages.

Secondary role: Provide on-site day-to-day specialist Linux administrator support for Science and Engineering faculty IT Support team by way of Incident and Service Request tickets. Effectively communicating with users and provide feedback on any new issues found with the Linux support team members.

Building systems, troubleshooting OS, application and connectivity issues are to name a few ticket examples but not limited to. There may be involvement with specialist systems or servers where a risk adverse approach is required to protect data. Liaison with multiple IT teams or Service Desk staff in-line with IT and InfoSec policies is a key responsibility.

Work may at times involve physical PC setup and connectivity.

ESSENTIAL SKILLS, EXPERIENCE AND TECHNICAL EXPERTISE REQUIRED

3+ years of specialist Linux desktop and server support and 5+ years in IT desirable. In depth Red-Hat/Ubuntu systems admin knowledge is essential with GUI configuration knowledge desirable. Ability to migrate running systems from one OS version to another, retaining user data and configuration is essential.

Excellent communication skills and ability to work effectively both as part of a team and in isolation whilst troubleshooting issues is essential.

Any Bash scripting knowledge is desirable as is experience working in a centrally managed and configuration environment.

IS A DBS CHECK REQUIRED FOR THIS ROLE? IF SO, PLEASE CONFIRM WHICH TYPE

No

CONFIRM IF AGENCY CAN CONTACT YOU DIRECTLY TO DISCUSS THE ROLE

Yes

BUDGET CODE

TBC

MAIN TIMESHEET APPROVER / STAND IN

Chris Tothill/Brian Sharp

Read More Apply Now

Linux IT Support Specialist

Bristol

Contract

Full-time

Job ID:

81963

Published date:

10/05/2024

Summary

Temp - Agency Request Form

Request for temporary worker(s) from an external agency

Please complete this form to request a temp from an external agency and send to temp-agencies@bristol.ac.uk. All agency recruitment is coordinated by the Agencies team within HR Resourcing.

HIRING MANAGER DETAILS

HIRING MANAGER NAME

Brian Sharp

HIRING MANAGER CONTACT NUMBER

0117 455 1695 (Teams – Direct Number)

TEMP/CONTRACTOR ROLE INFORMATION

JOB TITLE

IT Support Specialist (Linux)

FACULTY / DIVISION

Refer to the UOB Org Chart – link here Organisational Structure Chart

Schl/Sect Name IT Support

Schl/Sect (e.g 4106): 4128

Dept Name IT Support

Dept Code (e.g 8251): 8299

NUMBER OF TEMPS REQUIRED

2

PREFERRED START DATE

ASAP

EXPECTED END DATE OR CONTRACT LENGTH

30/11/24

ANTICIPATED UOB GRADE

K / c.£500 - £550 per day + VAT.

TOTAL HOURS PER WEEK/ SPECIFIC SHIFT PATTERN

Standard full time UOB hours are 35 per week

35 Hours per week, Mon-Fri 09:00-17:00

OFFICE LOCATION

Merchant Ventures Building

BLENDED WORKING EXPECTATIONS

i.e. number of days in the office/work from home and which day/days are required onsite

Work will require a mixture of on-site and offsite working, throughout the project a minimum of 2 days onsite per week should be considered a requirement with 5 days during our deployment and go-live phases, flexibility will be provided where possible.

REASON FOR THE ROLE

Teaching Block 1 preparation – primarily application packaging, Linux build/deployment testing, also to improve cyber compliance status in Linux estate as well as Linux ticket backlog.

DESCRIPTION OF THE ROLE/ RESPONSILBILITES

Primary role: Be part of a small team packaging complex software for our 400 PC Linux teaching labs, which are running Red-Hat 8 derivative Rocky Linux 8.

In addition to the technical responsibilities, there will be regular meeting participation and academic staff engagement as part of delivering, deployment and testing of these packages.

Secondary role: Provide on-site day-to-day specialist Linux administrator support for Science and Engineering faculty IT Support team by way of Incident and Service Request tickets. Effectively communicating with users and provide feedback on any new issues found with the Linux support team members.

Building systems, troubleshooting OS, application and connectivity issues are to name a few ticket examples but not limited to. There may be involvement with specialist systems or servers where a risk adverse approach is required to protect data. Liaison with multiple IT teams or Service Desk staff in-line with IT and InfoSec policies is a key responsibility.

Work may at times involve physical PC setup and connectivity.

ESSENTIAL SKILLS, EXPERIENCE AND TECHNICAL EXPERTISE REQUIRED

Strong Bash scripting knowledge is essential, ability to write new and adapt existing scripts will be vital.

Any experience with packaging tools would be highly beneficial as would working in a centrally managed and configuration environment.

3+ years of specialist Linux desktop and server support and 5+ years in IT desirable. In depth Red-Hat/Ubuntu systems admin knowledge is essential with GUI configuration knowledge desirable.

Excellent communication skills and ability to work effectively both as part of a team and in isolation whilst troubleshooting issues is essential.

IS A DBS CHECK REQUIRED FOR THIS ROLE? IF SO, PLEASE CONFIRM WHICH TYPE

No

CONFIRM IF AGENCY CAN CONTACT YOU DIRECTLY TO DISCUSS THE ROLE

Yes

BUDGET CODE

TBC

MAIN TIMESHEET APPROVER / STAND IN

Chris Tothill/Brian Sharp

Read More Apply Now

Implementation Officer

Contract

Full-time

Job ID:

81908

Published date:

14/03/2024

Summary

Contractor - Agency Request Form

Request for temporary worker(s) and contractors from an external agency

Please complete this form to request a temp/contractor from an external agency and send to temp-agencies@bristol.ac.uk. All agency recruitment is coordinated by the Agencies team within HR Resourcing.

HIRING MANAGER DETAILS

HIRING MANAGER NAME

Mike West

HIRING MANAGER CONTACT NUMBER

0117 456 0681

TEMP/CONTRACTOR ROLE INFORMATION

JOB TITLE

Implementation Officer

SCHOOL / FACULTY / DIVISION

IT Services

PREFERRED START DATE

ASAP

EXPECTED END DATE OR CONTRACT LENGTH

6 Months

ANTICIPATED UOB GRADE IF APPLICABLE

N/A

ANTICIPATED CANDIDATE PAY RATE

(DAY RATE CONTRACTORS ONLY)

Agency charge and VAT will be added

£450 per day

MAXIMUM AGENCY CHARGE

(DAY RATE CONRTRACTORS ONLY)

?

CONFIRM IR35 STATUS & SEND THE OUTCOME

(DAY RATE CONRTRACTORS ONLY) https://www.gov.uk/guidance/check-employment-status-for-tax

Inside IR35

TOTAL HOURS PER WEEK/ SPECIFIC SHIFT PATTERN

Standard full time UOB hours are 35 per week

35

OFFICE LOCATION

31 Great George Street, Bristol BS1 5QD

BLENDED WORKING EXPECTATIONS

i.e. number of days in the office/work from home and which day/days are required onsite

Typically 4 days per week WFH, 1 day per week at 31 Great George Street but could also include attendance at other University facilities for project meetings as required.

REASON FOR THE ROLE

Insufficient Project Management resource to meet demand across a number of projects.

DESCRIPTION OF THE ROLE/ RESPONSIBILITIES

Assist Project Managers with the identification of tasks and estimates of timescales for completion of work packages and developing and maintaining project plans.

Production and distribution of user documentation and user training, ensuring all documentation remains up-to-date and accessible to users, with the running of workshops

Work with Business Analysts and Subject Matter Experts (SMEs), on User Acceptance Testing of systems, including the definition of test scripts and test plans, as well as general testing activity within the system, including planning, execution and recording of test results.
Monitor key processes, data integrity, data quality and user activity to ensure that any critical issues are resolved once the system is in use in the production environment, and provide other post implementation support for a defined period of time.

Work with external suppliers to configure and implement systems, acting as point of contact for support issues and ensure that any new modules purchased support current and future user requirements.

Work with SMEs and stakeholders across the institution to design, amend and/or deliver a range of support to maximise service quality, efficiency and continuity.

Provide specialist/professional advice and recommendations within the programme framework to support informed decision making, explaining complex topics to stakeholders and end users.

Work with SME’s and stakeholders to ensure processes and systems are fit for purpose, meeting end user requirements within programme constraints.

ESSENTIAL SKILLS, EXPERIENCE AND TECHNICAL EXPERTISE REQUIRED

Experience of working on IT projects in a large organisation.

Ability to work independently, but within the governance framework set out by the organisation.

IS A DBS CHECK REQUIRED FOR THIS ROLE? IF SO, PLEASE CONFIRM WHICH TYPE

No

CONFIRM IF AGENCY CAN CONTACT YOU DIRECTLY TO DISCUSS THE ROLE

Yes

BUDGET CODE

TBC

MAIN TIMESHEET APPROVER / STAND IN

Helen Featherstone / Ian Vickers

Read More Apply Now

Test Analyst x 2

Bristol

Permanent

Full-time

Job ID:

81904

Published date:

08/03/2024

Summary

[OFFICIAL]

JOB DESCRIPTION

Job Title:	Server Infrastructure Engineer
Line Management:	National Infrastructure Team Lead
Vetting Level	Developed Vetting
STRAP Required	Yes

Job Summary

This role will provide Network and Infrastructure technical support for the CTPHQ National Customer Services Centre (CSC). The individual will support services in the CSC portfolio, including operational and project tasks, as required, relating to the maintenance and development of the National CTP IT Services.

This role will be part of a team of engineers covering 7am to 7pm weekdays from the CSC technical ops centre and on call 24\7\365 for critical support of the national infrastructure.

This role is vital to ensure the national infrastructure is available, secure and supported to best practice standards to enable CTP operations.

Knowledge, Skills and Experience

Experience in a technically diverse environment preferably as part of a shift rota
Experience of working with service desk call management systems

Experience of working within an ITIL service environment working to defined metrics and SLAs
Experience of Cisco technologies including Routing, Switching, VoIP and Video Conferencing
Experience of Juniper and Cisco security and firewall devices
Experience of load balancer technology
Experience of Cisco switching and routing hardware
Experience of network security best practice
Experience of ITIL change management
Experience of failover testing, resilience and redundancy methodology
Experience of Network and Infrastructure monitoring and automation tools
CCNA qualification preferred
Ability to prioritise, execute tasks and achieve results in a busy Service Operation environment
UK Driving License

Communication and Working Relationships

Daily: Communicate with the CSC Service desk, other engineers and line management for ticket management and escalation, phone, email, face to face.
Daily: Customers for support calls, email, phone, face to face, video, onsite.
Weekly: Line management to provide incident and project updates, email, face to face

Daily: Escalate issues to third parties offering third line support, email, phone
Weekly: Project Teams for collaboration through implementation and transition, phone, email, face to face, video

Daily: Cross Team collaboration within CTPHQ for support and training, phone, email, face to face
Occasionally: Attend or Substitute for senior members of the team in meetings with other teams, stakeholders, partners or third parties as a technical representative, phone, video, face to face

Key Result Areas

This role requires a flexible working approach to meet operational needs and will be required to work as part of a shift system (Mon-Fri 7am-7pm + on call rota 24/7/365).
Some out of hours and weekend working may be occasionally required.
The role is office based with occasional work from home

The role holder may be required to travel to sites around the UK to maintain the infrastructure. Occasionally this may be at short notice, as appropriate, to resolve critical issues.
Ensure personal work load is managed and prioritised effectively.
Ensure Adherence to polices, standards, controls and best practice
Ensure SLAs for services in the CSC Service portfolio are met
Provide technical support for National infrastructure relating to BAU and Projects to ensure objectives are being met in line with CTP priorities
Provide resilience and failover testing to ensure all CSC managed Infrastructure is tested on a regular basis to ensure failover functions as designed
Create and maintain technical documentation to ensure all services are maintained and knowledge is shared
Proactively maintain and update the infrastructure to ensure security and reliability
Proactively monitor environments to help prevent issues arising
Proactively monitor availability and capacity and resolve or escalate any issues as appropriate
Proactively engage in following and implementing best practice in line with the latest supported guidance.
Ensure change and release management processes and procedures are adhered to mitigate against unplanned downtime and service outages
Ensure internal and external standards are followed to ensure services are implemented in a supportable and scalable way
Ensure security procedures are followed to comply with the relevant accreditation, procedures and/or guidance.

Scope for Impact

The job holder will responsible for managing their own time relating to Incidents, Service Requests and Problem management within defined priorities and SLAs.

Day to day the individual may need to use their judgement to highlight and risks relating to the technical infrastructure that may have a negative effect on services or operational staff.

Whilst on call the individual may need to make decisions, based on supporting the technical infrastructure, that may impact live operations and they may need explain any impact or service outage to the relevant stakeholder whilst both parties are under pressure.

Read More Apply Now

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