Job title: IT Service Delivery Technician
Job type: Contract
Emp type: Full-time
Pay interval: Hourly
Pay rate: negotiable
Location: Dundee
Job published: 28/07/2021
Job ID: 79317

Job Description

IT Support/Service Delivery Technician

Duration: 3 Months

Rate £120 per day

Location: Dundee

Start: ASAP

IR35 Status: Inside


We require 3 IT Support/Service Delivery Technicians to assist the Client on various IT support projects.

Assist in the investigation and resolution of issues relating to applications

Carry out agreed applications maintenance tasks.

Provide support on Windows 10 (1st & 2nd Line support) and perform troubleshooting to diagnose and resolve problems and repairs.

Also possess knowledge/understanding of Anti Virus systems too


Essential skills & experience: 

Experience of providing 1st & 2nd line support for Windows 10.

Possess knowledge/understanding of Anti Virus systems 

Thorough knowledge of computer software and hardware and a variety of Internet applications, networks and operating systems 

Set up workstations with computers and necessary peripheral devices (routers, printers etc)

Check computer hardware and printers (HDD, keyboards etc) to ensure functionality

Install and configure appropriate software and functions according to specifications 

Troubleshoot and support and maintain local networks in ways that optimize performance (e.g. cable maintenance / network trouble shooting) 

Provide orientation and guidance to users on how to operate new software and computer equipment 

Organise and schedule upgrades and maintenance without deterring others from completing their work 

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc)

Maintain records/logs of repairs and fixes and maintenance schedule 



Experience of Apple Mac support and configuration advantageous

ITIL awareness / certification